We want you to be happy and blessed! If you are not 100% satisfied with your purchase, you can either return it for a full refund or exchange it for another product. You can return or exchange your order for up to 30 days from the invoice date. Returned or exchanged items must be in the condition you received them and in the original packaging. Return shipping is at the customer's expense. Before returning any item, please contact us (as described below) to request a return authorization.
Defective Hardgoods: Upon receipt of your order, if you discover any problem with a DVD Series, Hardcover Book, Paperback Book, or Study Guide – please contact us (as described below) immediately. We'll make arrangements to get a replacement shipped out to you right away, and we'll cover the shipping.
Misordered Softgoods: “Whoops, I ordered the wrong digital format!” We understand, not to worry. If you mistakenly ordered the wrong digital download item, please contact us (as described below) and let us know what the correct digital item or format is that you intended to order. We'll send you a new link as soon as possible so you can download your replacement item.
How To Contact Us: Send an email to firstname.lastname@example.org describing your situation and be sure to include the original order number or invoice copy. Alternatively, please call us weekdays at (877) 242-7435 and ask for customer service. Thank You.
UPS or USPS are the available methods for shipments within the United States. Estimated delivery times:
USPS is the available method for shipments outside the United States. Estimated delivery times:
Customs Fee, Tariffs, or Duties
International customers are responsible for any customs fee, tariffs, or duties, if required. If there are special circumstances regarding your international order, we will communicate with you via email to arrange details before shipping your order. Delivery times are estimates and do not include delays in the customs process and the local postal service in your country.