What forms of payment are accepted?

All prices are quoted in U.S. Dollars. American Express, Discover, MasterCard or Visa is accepted for payment at checkout.

How soon will you ship my order?

Hard goods orders (Books, DVDs, etc.) are normally processed and shipped within three business days or less.

How and when do I receive my download items?

An invoice screen will appear detailing your order at the completion of checkout with a listing of your downloads near the bottom — click each link listed to download your items. Alternatively, you may download your files from the “View Download History” page (click the Account button, then click the “View Download History” link). Please download your files as soon as possible. Links expire after 30 days.

IMPORTANT NOTE: Be sure to create a customer account BEFORE placing your order! Otherwise, your download links will only appear on the invoice screen. With an account you'll be able to access your files from the “View Download History” page and re-download them if needed.

Do download items need to be ordered separately?

No, you may add download items to any order since these formats have no effect on shipping calculations. FOR EXAMPLE: If your order contains books, DVDs, and download items (epub, mobi, pdf, mp3) — shipping is only calculated on the books and DVDs (which will ship by whatever method you select) and your download items will available immediately to freely download (see answer to above question). If your order contains only download items, then the only shipping option shown during checkout will be 'Free Shipping ($0.00).'

Where can I find the corresponding outlines for my new teaching materials?

Most (but not all) of our MP3 and DVD teaching series have a corresponding exegetical outline available in PDF format. If available, the outline will always be linked in the product description for you to freely download. Alternatively, you may click here to download from our comprehensive outline matrix.

Is there a printable version of the teaching materials catalog available?

Click here for a PDF version of the catalog.

As an international customer, are there any costs other than the shipping fee shown during checkout?

International customers are responsible for any customs fee, tariffs, or duties, if required. If there are special circumstances regarding your international order, we will communicate with you via email to arrange details before shipping your order. Delivery times are estimates and do not include delays in the customs process and the local postal service in your country.


eBook Questions:

What eBook format should I order for my eReader?

For KINDLE or Kindle Fire users, order the .mobi format. After downloading you'll need to upload the .mobi file to your Kindle account -or- transfer it via USB cable. Click here for Kindle how to help.

For NON-KINDLE users, order the .epub format. Popular eReading devices that can use .epub eBooks include: Acer Lumiread, Android devices, Barnes & Noble Nook, BeBook, Cybook, COOL-ER, Cruz Reader, Ctaindia's eGriver, eClicto, eSlick, Hanlin eReader, Hanvon WISEreader, Apple iPad, iPhone, and iPod Touch, iRex Digital Reader, iRiver Story, Kobo eReader, Pandigital Novel, PocketBook Reader, and Sony Reader. NOTE: This list is not comprehensive, please check the tech specs of your device to verify whether it uses .epub files or not. Except for Amazon Kindle, most devices read ePub.

Can I read eBooks on my iPad or iPhone?

Yes, but you'll need to install the free Apple iBooks app. Click here to watch the iBooks video and download the app.

Can I read eBooks on my Samsung Galaxy Note Tablet?

Yes, but you'll need to install eReader software on your tablet. Here are two popular applications that are free to download:

  • Aldiko — read eBooks right on your Android smartphones and tablets. Supports ePub and PDF formats.
  • FBReader — multi-platform eBook reader for Android devices and Blackberry. Supports both ePub and Mobi formats.

Can I read eBooks on my PC or Mac? What about my Smartphone or Tablet?

Yes! Several applications are available to download for FREE which allow you to read eBooks on your PC, Mac, Smartphone or Tablet. These apps can also make it easy to organize your library and sync titles to your eReading device. Some of the most popular include:

  • Adobe Digital Editions
  • Calibre eBook Management — convert Mobi to ePub and vice versa, organize your library, much more, watch the demo video.
  • EPUBReader for Firefox — load ePub (non-Kindle) eBooks directly for reading right in your Firefox browser!
  • Kindle Reading Appsyou don't need to own a Kindle device to enjoy Kindle eBooks:
    • Kindle Cloud Reader (read instantly in your browser)
    • Computers (Mac, Windows 8, Windows 7, XP & Vista)
    • Smartphones (iPhone, iPod touch, Android, Windows Phone, Blackberry)
    • Tablets (iPad, Android Tablet, Windows 8)
  • MagicScroll eBook Reader for Chrome — load ePub (non-Kindle) eBooks directly for reading right in your Chrome browser!

Whether you own an eReader device or not... you can start reading eBooks from Ariel Ministries today!